What Is IVR Message?

What Is IVR Message?

Published
2021-Dec-23
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According to Wikipedia:czGSMS Service, A2P SMS, Global SMS, BUKA Cloud Communication

Interactive voice response (IVR) is a technology that allows humans to interact with a computer-operated phone system through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and are also used for outbound calling as IVR systems are more intelligent than many predictive dialer systems.czGSMS Service, A2P SMS, Global SMS, BUKA Cloud Communication

IVR systems can be used for mobile purchases, banking payments, services, retail orders, utilities, travel information, and weather conditions. A common misconception refers to an automated attendant as an IVR. The terms are distinct and mean different things to traditional telecommunications professionals—the purpose of an IVR is to take input, process it, and return a result, whereas that of an automated attendant is to route calls. The term voice response unit (VRU) is sometimes used as well.czGSMS Service, A2P SMS, Global SMS, BUKA Cloud Communication

For the merchants, IVR, or the interactive voice response, plays an important role in business as it is the front door. It is how the clients feel and think about the business. It is automated customer service, and it is crucial.czGSMS Service, A2P SMS, Global SMS, BUKA Cloud Communication

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