According to Wikipedia,
“a voicemail system (also known as a voice message or voice bank) is a computer-based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organizations, products, and services, using an ordinary phone.
Voicemail systems are designed to convey a caller's recorded audio message to a recipient. To do so they contain a user interface to select, play, and manage messages; a delivery method to either play or otherwise deliver the message; and a notification ability to inform the user of a waiting message. Most systems use phone networks, either cellular- or landline-based, as the conduit for all of these functions. Some systems may use multiple telecommunications methods, permitting recipients and callers to retrieve or leave messages through multiple methods such as PCs, PDA, cell phones, or smartphones.”
More merchants, especially big merchants, are using voice mail systems to communicate with the customers, serve them, and advertise to them. Companies pre-record voice messages and store them in the voice mail. With AI technology, they can offer automated customer service, saving