homeHelp Center SMS FAQ
Test related problem
How to query the reason if the test SMS is not received?
1. Check whether the number format is correct (whether the area code is added).
2. Please contact customer service to adjust your account if there is no problem with the number.
Can Chinese number be used to test the effect of API docking?
No, business in mainland China is not supported temporarily.
Why can't the test receive the content that has just been sent?
The content is not compliant (It might be the SMS content that local operator prohibits sending).
Why is there no effect after sending it out when the test is passed?
It can be analyzed from the following aspects:
1. Whether the sending is successful.
2. Whether the link is valid (whether it can be opened in the network environment of the destination country).
3. Whether the number is valid.
4. Whether the sending time is a normal activity time in the destination country.
5. Whether the content is attractive.
Cost related problem
How to charge the price of SMS?
Charging standards vary from countries. Please contact customer service to arrange an exclusive staff for you for specific charging standards.
How many words count as an SMS?
ASCII code characters are split based on 160 words to calculate the number of an SMS, and Unicode code characters are split based on 70 words to calculate the number of an SMS.
Is there a notice before SMS arrears?
There is no notice for account arrears, but customers can customize to receive email reminders when the balance is less than a certain value.
What to do for SMS arrears?
Please contact the staff to recharge in time. If the amount of arrears cannot be recharged in time, it will affect the subsequent business development and the credibility of the company/individual.
Is there a quotation list?
Please consult the staff or customer service for details.
How to recharge? Is credit card recharge supported?
Credit card recharge is not supported, and you can select online recharge and offline recharge.
1. Online recharge: Log in the client, click recharge, and select the recharge method suitable for you.
2. Offline recharge: Please contact the staff for public transfer.
Can the balance be automatically recharged after payment?
Online recharge will be to the account immediately, and other methods will be delayed by 1-2 days.
How to open paypal online recharge permission?
PayPal recharge is not open generally. If PayPal recharge is needed, you should apply it to the staff and complete the identity audit to prove that paypal account is used by yourself.
Who pays the charge for Paypal recharge?
It will be borne by the payer.
Why is balance of the account negative (balance shows) after adding credit?
Limit is the credit limit, which is the amount that the customer can pay after using, the qualification and amount of credit limit need to be applied to the staff, not the available amount and balance.
Available amount (available)=balance + credit limit + gift amount
Why does it show delivery, but the mobile phone doesn't receive SMS and money is deducted?
1. When the sending state is "delivery", it will be charged actually, that is, the number of "failed" SMS returned after sending is charged, which is set according to the rules of "charge as you send" for SMS sent by operators in international/Hong Kong, Macao and Taiwan.
2. For non-compliant content (SMS content prohibited by local operators), the operator charges and shields it.
3. Whether the mobile phone number is correct, whether the signal is good and whether the phone is turned off.
SMS sending problem
Can domestic SMS be sent? Which countries and industries can SMS be sent?
All industries in more than 200 countries around the world except mainland China.
How to use the platform to send SMS?
1. Log in the client - complete authentication - select to send SMS - select fixed SMS or dynamic SMS to send.
2. Please log in the client to view operation document for detailed steps.
Is it necessary to re-dock and test if SMS service need to be open in other countries after it has been opened in xx countries?
It is not necessary to re-dock and test, but necessary to contact the staff for business binding.
Does the mobile phone number for receiving SMS need to be added with "+" or directly start with 00 or country code?
The format is country code + mobile phone number​.
Why does the SMS received by the user show messy codes?
Special symbols such as  ¥, ★, ^_^, &, √ and ※ are not supported, which may lead to messy codes.
Is there a time limit for international SMS sending?
There is no time limit for sending verification code and notification SMS. Promotional SMS are only limited to be sent from 8:00 to 21:00 every day in most countries, and cannot be sent beyond this time period to avoid user complaints, and a few countries don't have such limit.
Does SMS service support MMS? Can SMS with a line be sent?
MMS sending is not supported, and SMS with a link is supported.
Why is the link displayed as plain text in the received SMS?
When the link is connected with the text, it may be displayed in text format. Please add a space before and after the link, or add a colon before the link and resend it to see whether it can be displayed in hyperlink format normally. (Please add English symbols. If Chinese symbols are added, the number of SMS will be calculated according to the Chinese SMS rules).
How to view the delivery rate of SMS? How to view the sending record of SMS?
Log in the client-click send SMS-select sending record to view the delivery rate and sending record of SMS.
How long is the sending record of SMS kept? Is message receipt supported?
The sending record of SMS will be kept for half a year at most, and message receipt is supported.
Other problems
What is the explicit SMS? Can it be modified? Can independent explicit number be applied?
1. The explicit SMS is your signature (sendid). The SMS signature is a logo attached in front of the SMS content, which is used to identify the company or business. The company name, brand name, product name, website name, Wechat public account name, small program name and corresponding abbreviation can be used as the signature.
2. Modification is allowed, which can be applied to the staff.
3. International/Hong Kong, Macao and Taiwan SMS can be with a signature, or not.
Where can I find the platform manual?
You can log in the client to view or download.
Who can I ask for when service staff is not online?
You can ask for the official website or submit a work order.
Can personal users open the SMS service? Can SMS service be used if product or website has not been launched yet?
1. Personal users can open SMS service after passing the real-name authentication.
2. SMS service can be used if product or website has not been launched yet.

Test related problem

How to query the reason if the test SMS is not received? Can Chinese number be used to test the effect of API docking? Why can't the test receive the content that has just been sent? Why is there no effect after sending it out when the test is passed?

Cost related problem

How to charge the price of SMS? How many words count as an SMS? Is there a notice before SMS arrears? What to do for SMS arrears? Is there a quotation list? How to recharge? Is credit card recharge supported? Can the balance be automatically recharged after payment? How to open paypal online recharge permission? Who pays the charge for Paypal recharge? Why is balance of the account negative (balance shows) after adding credit? Why does it show delivery, but the mobile phone doesn't receive SMS and money is deducted?

SMS sending problem

Can domestic SMS be sent? Which countries and industries can SMS be sent? How to use the platform to send SMS? Is it necessary to re-dock and test if SMS service need to be open in other countries after it has been opened in xx countries? Does the mobile phone number for receiving SMS need to be added with "+" or directly start with 00 or country code? Why does the SMS received by the user show messy codes? Is there a time limit for international SMS sending? Does SMS service support MMS? Can SMS with a link be sent? Why is the link displayed as plain text in the received SMS? How to view the delivery rate of SMS? How to view the sending record of SMS? How long is the sending record of SMS kept? Is message receipt supported?

Other problems

What is the explicit SMS? Can it be modified? Can independent explicit number be applied? Where can I find the platform manual? Who can I ask for when service staff is not online? Can personal users open the SMS service? Can SMS service be used if product or website has not been launched yet?