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SMS FAQ

Help and Feedback

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Home

Help Center

SMS FAQ

  • 1.How to get a Skyline International SMS account?
  • Steps
  • 1: Go to the Skyline International SMS official website and click “Free Test” in the upper right corner of the page.
  • 2: Follow the prompts to enter the user name and password.
  • 3: Enter the mobile phone number .
  • 4:Only one account can be registered per email/mobile number.
  • 5: Obtain and enter the verification code received by the mobile phone.
  • 6: Click “Submit”.
  • 7: After the submission is successful, it will jump to the login page

  • 2.How to verify the account with real name?
  • Steps
  • 1: Log in to your account, and click Account Verification on the homepage.
  • 2: You can choose personal certification and corporate certification
  • 3: Personal authentication requires an ID card and a mainland mobile phone number to apply for with this ID card!
  • 4: Follow the prompts to complete the personal authentication

  • 3.Calculation rules for the length of SMS content
  • Chinese SMS
  • Number of text messages = number of text messages template content + number of signature words. (Subject to the actual number of words sent)
  • The number of short messages is less than 70 words, and it is calculated as a short message with 70 words.
  • If the number of text messages is more than 70 words, it is a long text message, and it is calculated as a text message based on the number of 67 words.
  • Calculation example
  • The number of text messages is 68, which is calculated as 1 text message; the number of text messages is 134, which is calculated as 2 text messages; the number of text messages is 135, which is calculated as 3 text messages.
  • International/Hong Kong, Macau and Taiwan SMS
  • ASCII coded characters are divided into 140 characters to calculate the number of short messages, and Unicode coded characters are divided into 70 characters to calculate the number of short messages.
  • Text messages in pure English characters (eg French, German, Spanish)
  • The number of short messages is less than 140 words, and it is calculated as a short message with 140 words.
  • If the number of text messages is more than 140 words, it is a long text message, and it is calculated as one text message based on the number of 134 words.
  • SMS in other languages ​​(eg Russian, Korean)
  • The number of short messages is less than 70 words, and it is calculated as a short message with 70 words.

If the number of text messages is more than 70 words, it is a long text message, and it is calculated as a text message based on the number of 67 words.

  • Table 1 Statistics rules (“√” means that the rules apply to this type of short message, “-” means not applicable)
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SMS Content

Character counts

Chinese

International

signature

Example: The signature of the SMS is "【天一泓】" calculated as 5 characters

-

Template variable

Example: A template variable "$1" (other characters), the value is "123456", calculated as 6 characters;
When applying for a template, the variables are calculated based on the maximum value by default, and finally the value of the variable actually sent shall prevail

Decimal points, letters, Chinese characters, spaces and other symbols

Calculated by 1 character

Non-English characters (including punctuation marks)

The length of this text message is calculated according to other language text messages, please pay attention to select the text format

-

note:
The maximum number of characters in the short message template is 500 words, that is, the maximum length of a single long short message = short message signature + 500 words.
When sending a long short message, the user will eventually receive a long short message, but the SMS platform will perform statistics and billing based on the number of short messages after the long short message is split

4. SMS and account ban rules
  • The short message service will review the content of short messages sent by users to prevent content that violates national laws and regulations in the short messages. If the content of the SMS is violated, the user will be punished for violations, including reminders, warnings, and account suspension.
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No.

Definition of Violation

Impact of violation

Punishment

1

The sent message does not contain a signature, or does not match the reported signature

Normal

If the signature is incorrect, the operator will intercept the SMS and will not arrive. Our company will notify the customer to modify it in time. Suspend the account without modifying it after 3 consecutive reminders

2

Use transaction routing to send marketing SMS content (including transaction SMS or verification code in the front and marketing promotion content at the end, count as marketing SMS)

serious

Suspend the account, adjust the warning request by email, confirm the adjustment and then restore the account, and the account will be blocked directly when it appears again.

3

Sending content leads to complaints and is an effective complaint, and the monthly complaint rate reaches the limit set by the operator

serious

Suspend the account, adjust the warning request by email, confirm the adjustment and then restore the account, and the account will be blocked directly when it appears again

4

After verification, the content to be sent is a category that is explicitly prohibited by local law

serious

Account be blocked instantly

5. Number sending format
  • Standard format: country code + number, such as India: country code 91, number 8912340191, the sending format is: 918912340191, do not put +, 00 before the number format, do not add 0 between the country code and the number
6. Why does the SMS received by the user display garbled characters?
Special symbols such as ¥, ★, ^_^, &, √, ※ are not supported, which may result in garbled text messages
7. How do I charge for SMS?
Charged by the number of messages, the price of each message is different in each country! Please consult the sales consultant for the specific price.
8. Can the money that has not been consumed after recharge been refunded?
Yes, please contact the corresponding account manager and submit a refund application to get a refund!
9. Why is the link in the received short message displayed in plain text format
When the link and text are connected together, it may be displayed in text format. Please add a space before and after the link, or add a colon before the link and resend it to see if it can be displayed as a hyperlink format normally. (Please note that English symbols are to be added. If Chinese symbols are added, the number will be calculated according to the Chinese SMS rules)
10.Is there a time limit for international SMS sending?
There is no time limit for sending verification code and notification SMS. In most countries, promotional SMS can only be sent during the daily 8:00-21:00 time period. It cannot be sent outside this time period to avoid user complaints. There are a small number of them. The country has no such restriction!